Australia's Intelligent STI Check - Fast, Convenient and Discreet
Notification of Results
Once tests have been processed and results are available, customers are notified via a discreet SMS to the mobile number they have provided within 2 business days. Discreet SMS notification of results are sent 7 days a week between 9:00am - 5:00pm. To ensure complete privacy, we suggest your mobile phone settings reflect your message security preferences.
If your results are 'normal' (negative for the presence of the STIs tested for) you’ll receive a SMS similar to this:
'PLEASE DO NOT REPLY TO THIS MESSAGE: Good news, your recent test results are normal. To view your results, please click the link below. You will need the 4 digit PIN found on the top right corner of the invoice you received when you made your purchase to gain access. Questions? Please call 1800 900 430. Thank you, SmartHealth.
In the case of 'abnormal' results (positive for the presence of an STI) it is a legal requirement that notification, counselling and treatment be handled by a doctor. During the checkout process SmartHealth customers are required to nominate a clinic for their results to be sent to in the case of an 'abnormal' outcome. You can find your nominated clinic on the bottom left corner of the invoice you received when you made your purchase. If your results are 'abnormal' you’ll receive a SMS similar to this:
'PLEASE DO NOT REPLY TO THIS MESSAGE: Your recent test results have now been completed. A doctor at your nominated clinic will review your results within 2 business days. Please contact your nominated doctor or clinic to arrange an appointment after this time. Thank you, SmartHealth.'
Please note that typically, test results are available within two business days of visiting a collection centre. In circumstances where abnormal results require confirmation testing or inconclusive results require recollection and testing there can be a delay.