Frequently Asked Questions - SmartHealth
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Australia's Intelligent STI Check - Fast, Convenient and Discreet

At SmartHealth, we go to great lengths to maintain our customer's privacy. When you purchase a pathology request we collect only the minimum information required to process the tests.

SmartHealth pathology requests are coded for privacy, so even the collection centre staff will not know what particular tests will be conducted with the samples they are collecting.

Collection centre staff see many people every day for a broad range of tests, and your experience will be no different to any other visitor.

To further protect your privacy, your credit card statement line item will display an alias of SmartHealth.

Over 70% of all medical diagnoses are made through the testing of biological samples such as blood, urine, saliva and tissue. This is called pathology testing.

A pathology request is a purchase order for pathology specimen collection and testing. The form describes to the pathology collection centre what samples are to be collected and tells the laboratory what the samples are to be tested for and who is to receive the results.

All of our SmartHealth tests are coded for privacy on your pathology request form. Collection centre staff treat all patients with the utmost discretion and will never discuss the nature of any specific tests that you are having.

Click here to view a copy of a SmartHealth pathology request.

Sonic Healthcare Logo

SmartHealth Prepaid Pathology Requests are honored at over 1,500 Sonic Healthcare collection centers throughout Australia.

  • Barratt & Smith Pathology
  • Bunbury Pathology
  • Capital Pathology
  • Clinipath Pathology
  • Clinpath Laboratories
  • Douglass Hanly Moir Pathology
  • Hobart Pathology
  • Launceston Pathology
  • Melbourne Pathology
  • North West Pathology
  • Southern IML Pathology
  • Sullivan Nicolaides Pathology

Click here to locate a collection centre near you.

Throughout Australia, there are dedicated pathology collection centres and labs that specialise in collecting blood, urine and tissue samples. The medical community depends on pathology collections centres and laboratories to perform this diagnostic work quickly, safely, accurately and confidentially.

Sonic Healthcare Logo

SmartHealth Prepaid Pathology Requests are honored at over 1,500 Sonic Healthcare collection centers throughout Australia.

  • Barratt & Smith Pathology
  • Bunbury Pathology
  • Capital Pathology
  • Clinipath Pathology
  • Clinpath Laboratories
  • Douglass Hanly Moir Pathology
  • Hobart Pathology
  • Launceston Pathology
  • Melbourne Pathology
  • North West Pathology
  • Southern IML Pathology
  • Sullivan Nicolaides Pathology

Click here to locate a collection centre near you.










Sonic Healthcare Logo

SmartHealth Prepaid Pathology Requests are honored at over 1,500 Sonic Healthcare collection centers throughout Australia.

  • Barratt & Smith Pathology
  • Bunbury Pathology
  • Capital Pathology
  • Clinipath Pathology
  • Clinpath Laboratories
  • Douglass Hanly Moir Pathology
  • Hobart Pathology
  • Launceston Pathology
  • Melbourne Pathology
  • North West Pathology
  • Southern IML Pathology
  • Sullivan Nicolaides Pathology

Click here to locate a collection centre near you.

If possible, it's best to make your visit to the collection centre mid-morning or later. Our collection centres are testing people for all sorts of reasons and some of these tests require fasting overnight, meaning that these people will usually be prioritised in the mornings.

When visiting the collection centre, it's also advisable to arrive at least 30 minutes before closing time to ensure you will be seen.

Sonic Healthcare Logo

SmartHealth Prepaid Pathology Requests are honored at over 1,500 Sonic Healthcare collection centers throughout Australia.

  • Barratt & Smith Pathology
  • Bunbury Pathology
  • Capital Pathology
  • Clinipath Pathology
  • Clinpath Laboratories
  • Douglass Hanly Moir Pathology
  • Hobart Pathology
  • Launceston Pathology
  • Melbourne Pathology
  • North West Pathology
  • Southern IML Pathology
  • Sullivan Nicolaides Pathology

Click here to locate a collection centre near you.

Submitting your blood and or urine sample will generally take no longer than 10 minutes.

Sonic Healthcare Logo

SmartHealth Prepaid Pathology Requests are honored at over 1,500 Sonic Healthcare collection centers throughout Australia.

  • Barratt & Smith Pathology
  • Bunbury Pathology
  • Capital Pathology
  • Clinipath Pathology
  • Clinpath Laboratories
  • Douglass Hanly Moir Pathology
  • Hobart Pathology
  • Launceston Pathology
  • Melbourne Pathology
  • North West Pathology
  • Southern IML Pathology
  • Sullivan Nicolaides Pathology

Click here to locate a collection centre near you.


No preparation is required. All you need to do is print your SmartHealth pathology request form and visit a collection centre to give blood and or urine samples.

Click here to locate your nearest pathology collection centre.

If your pathology request form says a urine sample is required, we do recommend you hold off from visiting the bathroom for one hour prior to arriving at the collection centre.

Click here to see where a urine sample will be noted on your test.

You do not need to fast before the test.

No, only a blood and or urine sample is required for SmartHealth a test.

Since STIs can be present without showing physical symptoms, SmartHealth STI testing is performed using blood and urine analysis. No physical exam is necessary, there is no need to get undressed, and there is no poking, prodding or swabbing.

All that is required is a blood sample which will be taken by a clinician and if necessary a visit to the bathroom to give a urine sample in private.

Once tests have been processed and results are available, customers will be notified discreetly by SMS. Please ensure your mobile phone settings reflect your message security preferences.

If your results are 'normal' (negative for the presence of the STIs tested for), you’ll receive a SMS similar to this:

'PLEASE DO NOT REPLY TO THIS MESSAGE: Good news, your recent test results are available. To view your results, please click the link below - you will need the 4 digit PIN found on the top right corner of the invoice you received with your purchase. Questions? 1800 900 430. Thank you, SmartHealth.'


Click
here to see where your PIN is noted on the SmartHealth invoice.

Abnormal results (samples that have tested positive for a particular infection) are required to be delivered by a medical practitioner. During the checkout process, customers are required to nominate a medical clinic for their results to be sent to in the event that they have either an abnormal or inconclusive outcome or if there has been a sample collection issue. SmartHealth partners with medical clinics throughout Australia for this purpose.

For abnormal or inconclusive results, (samples that have tested positive or inconclusive for a particular infection) you’ll receive a SMS similar to this:

'PLEASE DO NOT REPLY TO THIS MESSAGE: Your recent test results are now available. A doctor at your nominated clinic will review your results within 2 business days. Please contact them to arrange an appointment after this time. Thank you, SmartHealth.'

Click here to see where your nominated doctor / clinic is noted on the SmartHealth invoice.

Typically, test results are available within two business days of visiting a collection centre. In circumstances where abnormal results require confirmation testing or inconclusive results require recollection and testing there can be a delay.

Typically, test results are available within two business days of visiting a collection centre. In circumstances where abnormal results require confirmation testing or inconclusive results require recollection and testing there can be a delay.

Typically, test results are available within 2 business days of visiting a collection centre. In circumstances where abnormal results require confirmation testing or inconclusive results require recollection and testing there can be a delay.

Your nominated clinic can be found on the bottom left hand corner of your SmartHealth tax invoice.

Click here to see an example.

We take your privacy seriously and go to great lengths to ensure our processes are as discreet and confidential as possible. All communication regarding your tests is undertaken with discretion in mind. 

SmartHealth results notification is sent to your nominated mobile number by SMS and we make a point of not collecting our customers' unless necessary.

If there is a collection or testing issue, or if there is a problem processing your pathology request, our lab will contact you on the mobile number you have provided. If you are unable to answer the call, the staff member will only leave a generalised message asking you to return their call - they will never specify the nature of the tests you have requested.

Should your results be abnormal your nominated clinic will make contact with you via the mobile number you have provided. If a clinic contacts you regarding your results and is unable to reach you, they will only leave a generalised message asking you to contact them - they will never specify the nature or status of your results.

At SmartHealth, we are here to help and are always happy to hear from you.

If there is a question you need answered that isn't addressed in our FAQs section, then please just pick up the phone or send us an email.

We take your questions, comments, concerns and feedback very seriously, and are always keen to hear from you.

Phone
Toll Free - 1800 900 430

Email
contact@SmartHealth.me

Hours
Monday - Friday, 8:30am - 5:30pm AEST

Private Health Funds

Some private health funds do recognise the benefit of proactive pathology screening and may cover all or part of the SmartHealth fee. It is best that you discuss this with your health insurer directly.

Medicare

To be eligible for a Medicare rebate pathology requests must be issued as a result of a face to face consultation with a doctor. SmartHealth is an eHealthcare initiative based on convenience and privacy and currently eHeathcare initiatives such as SmartHealth are not covered by Medicare.

You don't have to be a 'player' to contract a STI.

If you're sexually active and have changed partners, then yes you and your partner should be tested! STIs can be asymptomatic for weeks, months and sometime years making detection difficult and unintentional transmission likely. Regular testing is essential.

If you are unsure about whether you should have a STI check, ask yourself the following questions:

  • Did you ask all previous sexual partners if they had been tested for STIs?
  • Do you know which STI tests all of your sexual partners have had?
  • Did you get tested for STIs before and after each new sexual partner?
  • Did your past sexual partners show you their verified STI test results?
  • Do you know if your sexual partners were tested according to the safe windows for screening of each STI?
  • Did you use protection with all sexual partners during all sexual activities?
  • Were you mutually exclusive or monogamous with all sexual partners?
  • Were all your sexual partners exclusive or monogamous with you?
  • Have ever had an STI check?
  • Are you starting a new sexual relationship with someone?

If you answered 'no' to any of the questions above, then you should be tested. For any of these circumstances we recommend the Routine Screen, a comprehensive test which checks for six of the most common STIs that are detectable by blood and urine analysis.

  • Are you worried about a risk event?
  • Have you ever had unprotected sex?
  • Have you had more than one sexual partner?
  • Have you ever had a condom break?
  • Have you ever had oral sex?
  • Have you ever used withdrawal or ‘the pull out method’?
  • Have you ever shared sex toys with someone else?
  • Have you ever had anal sex?
  • Have you had sex with someone who said they were ‘clean’?
  • Have you ever used protection after its expiration date?
  • Have you ever seen anything unusual on a partner’s genitals?

If you answered 'yes' to any of the questions above, then you should be tested. For any of these circumstances we recommend the Routine Screen, a comprehensive test which checks for six of the most common STIs that are detectable by blood and urine analysis.

If one of your tests comes back positive / abnormal (indicating the presence of a STI) you will receive a SMS similar to this:

'PLEASE DO NOT REPLY TO THIS MESSAGE: Your recent test results have now been completed. A doctor at your nominated clinic will review your results within 2 business days. Please contact your nominated doctor or clinic to arrange an appointment after this time. Thank you, SmartHealth.'

SMS notification of results are sent 7 days a week between the hours of 9:00am and 5:00pm. To ensure complete privacy, we suggest your mobile phone settings reflect your message security preferences.
Some of the most common STIs are curable and can be treated with antibiotics. For those STIs which cannot be cured, medication can help manage and reduce the severity of symptoms.

Laboratories and doctors are obliged to report positive results to State and National health departments for the collection of statistics, tracking and follow-up. Your privacy is paramount in this process and your doctor will discuss privacy issues with you.

If you have tested positive for a curable STI, it's critical that a follow-up STI test be performed after treatment and before re-engaging in sexual activity to ensure that the infection is no longer present.

If you receive an abnormal result, it's critical that you stop engaging in sexual activity.

If you believe you have been exposed to HIV or Hepatitis B in the last 72 hours you should stop engaging in sexual activity and immediately see a doctor, hospital or specialised clinic in order to receive preventive post-exposure treatment (PEP). Click here to learn more about PEP.

After someone is exposed to a STI and becomes infected, there is generally a period of time before the infection will show symptoms. 

Bacterial infections such as Chlamydia and Gonorrhoea can be detected as early as 2 weeks post exposure and viral infections such as HIV and Hepatitis A and B a early as 6 weeks post exposure. 

The danger is that in the early stages, many STIs can show no symptoms at all for weeks, months and sometimes years, which is what makes transmission likely and symptomatic detection difficult.

However, six of the most common STIs can be detected by testing a blood and urine sample even when the STI is asymptomatic. Rather than waiting for symptoms to show, some STIs can be diagnosed by testing a simple blood or urine sample. 

SmartHealth uses blood and urine samples to test for six of the most common STIs - Chlamydia, Gonorrhoea, Syphilis, HIV and Hepatitis B and C.

Some STIs such as Herpes 1 & 2, and non-genital Chlamydia and Gonorrhoea, are only diagnosable when symptoms are present and testing for these infections should be arranged through a doctor.

If you have a sense of general un-wellness or symptoms such as genital, oral or anal sores, rashes, lumps, itching, unusual discharge or bleeding, discomfort when urinating or lower pain we suggest that you stop engaging in sexual activity and see a doctor as soon as possible.

Click here to read more about STI symptoms.

Bacterial STIs such as Chlamydia, Gonorrhoea and Syphilis are often easily curable with a course of antibiotics, but unfortunately this means they can be caught again.

For anyone who has been treated for a curable STI, it is important to have a follow-up test to make sure it has been cured before resuming any sexual activity.

Unlike bacterial STIs, viral STIs (Hepatitis B and C, HIV) are not typically curable, however medication can be used to make symptoms manageable.

If you have a STI it's important that your past sexual partners be notified, and for some STIs there is a legal obligation to do so. Past partner notification can be done by you, your Dr or anonyms SMS. Your healthcare provider will talk to you about how best to address this.

Known in the medical community as 'Contact Tracing', the purpose of notification is to get people tested and to help stop further spread of STIs.

When it comes to notifying past sexual partners, you can tell them yourself, have your healthcare provider tell them for you or you can use a confidential SMS notification service such as Let Them Know.

Both your healthcare provider and a service such as Let Them Know allow you to anonymously notify past partners that they may have a STI and that they should be tested.

One of the reasons why STIs are so common is that they are often 'silent' meaning they can have no noticeable symptoms for weeks, months and sometimes years making transmission likely and symptomatic detection difficult.

Not showing physical symptoms of a STI is no guarantee that you don't have one. Even for someone who is in a long-term relationship, STIs can be an issue as they may have been infected by a past partner without even knowing it. The only way to know for sure is to make STI screening part of your routine health care.

If you suspect your partner of not being monogamous, you should think about testing to protect yourself.

We take your privacy seriously and go to great lengths to ensure our processes are as discreet and confidential as possible.

When you purchase a STI test through SmartHealth, your credit card line item will appear as an alias of SmartHealth.

Similarly, the invoice you receive will be from SmartHealth, and makes no mention of the specific tests that have been ordered.

Click here to view a copy of a SmartHealth invoice.

Yes - STIs can and do happen to anyone - at every age, in every race and gender, within all sexual orientations and economic classes, and in all kinds of relationships.

STIs are not something that just affect young, sexually active people. Those aged 45 years and above have one of the fastest growing STI rates in the country.

Studies have shown that older men and women tend to feel less at risk of STIs, less worried about getting pregnant and consequently are less likely to use condoms when they have sex.

Older adults are at risk if they or their sexual partners have never been screened for STIs, have more than one sexual partner or are dating and having unprotected sex. This is particularly worrisome because some age-related changes can make older adults more vulnerable to STIs.

SmartHealth provides screening for common STIs that can be detected through blood and urine analysis, even when no symptoms are present (asymptomatic).

Some STIs such as Herpes 1 & 2 and non-genital Chlamydia and Gonorrhoea are only diagnosable when symptoms are present. Testing for these infections should be arranged through a doctor.

If you have genital, oral or anal symptoms such as sores, rashes, lumps, itching, unusual discharge or bleeding, discomfort when urinating, lower pain or a sense of general un-wellness, it is important that you stop engaging in sexual activity and see a doctor as soon as possible.

Although blood tests for Herpes are available, they can have false positive and false negative results. For this reason, SmartHealth does not offer testing for Herpes 1 & 2.

In Australia, the accepted methodology for diagnosing Genital or Oral Herpes is by a doctor when symptoms are present. The doctor will take a swab of the infected area and send it to a laboratory for analysis.

If you believe you have symptoms of Herpes, you should book an appointment with a doctor or sexual health clinic for diagnosis and treatment.

Click here to read more about herpes symptoms.

SmartHealth uses tests that require a single blood or urine sample to screen for STIs, the same tests that a doctor would order if you were showing no symptoms and wanted to have a STI/STD check.

If you believe you have STI symptoms, we suggest you see a doctor. Click here to read more about STI symptoms.

Specifically, the tests used by SmartHealth are as follows:

  • Chlamydia - Polymerase Chain Reaction (PCR)
  • Gonorrhoea - Polymerase Chain Reaction (PCR)
  • HIV 1/2 Serology - Surface Antibodies/Antigen (sAb)/(sAg)
  • Syphilis - Surface Antibodies (sAb)
  • Hepatitis B - Surface Antigen (sAg)
  • Hepatitis C - Surface Antibodies (sAb)